Returns and Exchanges

Ailurophile Refund and Exchange Policy

Thank you for shopping at Ailurophile!

We offer refund within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund of any kind.

Eligibility for Refunds

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges 

We do not offer exchanges at this time. 

Exempt Goods

The following are exempt from refunds:

Gift cards

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at ailurophile_founder@outlook.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.